Here’s the revised Shipping Policy with the updated production time and restocking fee:

Shipping Policy

Order Processing Time

• Custom Orders: All custom-made items are made-to-order and require a production period of 2-4 weeks before shipping. Production timelines may vary based on order complexity and volume.

• Ready-to-Ship Items: Standard processing time for ready-to-ship items is 5-7 business days.

• The company is not responsible for delays in processing due to high order volumes, holidays, or unforeseen circumstances.

Shipping Rates and Methods

• Shipping rates are calculated at checkout based on the customer’s location, shipping method, and order weight.

• Expedited shipping is available at an additional cost but does not affect order processing time.

• The company reserves the right to change shipping carriers or methods at any time without prior notice to ensure efficiency and cost-effectiveness.

Delivery Timeframes

• Estimated delivery times provided at checkout are only estimates and not guaranteed.

• The company is not liable for any delays caused by the shipping carrier. Delays due to weather, customs, or other factors outside of our control are the responsibility of the carrier.

Shipping Destinations

• We currently ship to [LIST SHIPPING DESTINATIONS, e.g., domestic and select international locations].

• Custom duties, taxes, and import fees for international orders are the sole responsibility of the customer.

• If a package is returned to us due to unpaid customs fees or incorrect address information, the customer will be responsible for reshipping costs.

Order Tracking

• Once your order ships, a tracking number will be provided via email.

• It is the customer’s responsibility to monitor the tracking information and contact the carrier directly for any delivery issues.

Lost, Stolen, or Undelivered Packages

• Once the package is handed over to the shipping carrier and a tracking number is provided, the company is no longer responsible for the package.

• In the event of a lost or stolen package:

• Customers must file a claim directly with the shipping carrier.

• Optional shipping insurance is available for purchase at checkout for additional protection.

Incorrect or Undeliverable Addresses

• It is the customer’s responsibility to provide an accurate and complete shipping address.

• Orders returned due to incorrect or undeliverable addresses will incur additional shipping charges for reshipment.

• If a customer chooses not to reship the order, a 50% restocking fee will apply, and shipping fees will not be refunded.

Shipping Disputes

• All shipping disputes must be submitted in writing to [INSERT COMPANY EMAIL] within 3 days of the delivery date as marked by the carrier.

• The company reserves the right to deny any dispute resolution or compensation requests.

Force Majeure

• The company is not responsible for shipping delays or losses caused by events beyond its control, including but not limited to natural disasters, pandemics, strikes, or customs delays.

Final Notes

• By placing an order, customers agree to this Shipping Policy.

• The company reserves the right to modify this policy at any time without prior notice.

For any questions regarding shipping, contact us at [INSERT COMPANY EMAIL].

This version includes the stricter restocking fee and updated production times. Let me know if you need further edits!